For many industries, avoiding a power supply interruption is much more than a question of convenience. If a hospital loses power – including backup generator support – it could lead to impaired patient care, a disruption to critical surgeries – even a loss of life support. In the world of transportation, that same loss of power could kick off traffic jams, create emergency response delays, and damage the country’s economic system.
Keeping the power on – wherever you are in the world – is crucial.
The challenge? Generator failures can occur when you least expect them. They can even go unnoticed until the next primary power outage, leaving you in the dark, waiting for emergency generator service that can cost twice the regular service rates.
The GenServe system simplifies generator ownership through monitoring, documentation, and remote operations.
Remote Monitoring: The Key to Proactive Generator Management
Remote generator monitoring provides proactive generator management by giving you the ability to run, monitor, exercise, control, and troubleshoot your generator from anywhere in the world, by accessing the information from your phone, tablet, or other device.
Leveraging aftermarket equipment and state-of-the-art software to establish a two-way communication channel with your generators, our remote monitoring technology provides a host of essential functions:
- Alarming and fault detection: Generator health is monitored 24/7/365. When faults or issues are detected, you are notified, allowing you to act swiftly and avoid potential outages.
- Remote diagnostics: Qualified operators can remotely diagnose and troubleshoot generator problems, reducing downtime and minimizing the need for on-site technical intervention.
- Compliance and reporting: Simplifies compliance reporting by automating the process for critical standards and regulations, including RICE NESHAP, NFPA 110, Joint Commission, and EPA requirements.
- Control and automation: The ability to remotely start and stop generators enhances control and management flexibility as well as reducing on-site operator or technician workload.
One of many universal monitoring solutions for standby generators that we offer
Gen-Tracker is a cloud-based, event-driven solution that monitors a generator’s critical functions 24 hours a day. When a change in status or failure occurs, you and your service company will be notified via SMS text message and/or email.
Peace of Mind: Backup Power Assured
By proactively alerting you and your team to equipment issues before they escalate into failures, remote monitoring does its best to ensure backup power is available whenever it is needed. By monitoring the top contributors to generator failure plus 10 -1,000 additional data points and failure modes, it provides users with a nearly 365-degree overview of generator health.
Generator Management Simplified
GenServe’s remote generator monitoring is OEM-agnostic and applicable to any generator brand. For this reason, you can centralize all generator monitoring, regardless of make or model.
How to Choose the Right Remote Generator Monitoring Service Tier
GenServe provides remote monitoring and diagnostic services for customers who implement our non-proprietary system. You can choose to self-monitor, or our senior technicians can monitor your backup power system to identify and diagnose faults remotely, leading to an improved first-time fix rate and better backup power reliability for you.
We offer four Remote Generator Monitoring Service Tiers: Basic, Essentials, Plus, and Premium. If you’re not sure which tier might work best for your organization, a GenServe expert is always available to help.
GenServe Remote Monitoring Tiers
Basic
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Access to Status and Faults
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Access to Reporting Tool
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GenServe Active Monitoring
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Automatic Fault Response
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Automated Compliance Reporting
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Proactive Storm Preparation Checks
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Compliant Generator Exercise Program*
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Monthly Remote Diagnostic Inspections
Contact Us
or call 1-800-247-7215
Essentials
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Access to Status and Faults
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Access to Reporting Tool
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GenServe Active Monitoring
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Automatic Fault Response
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Automated Compliance Reporting
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Proactive Storm Preparation Checks
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Compliant Generator Exercise Program*
-
Monthly Remote Diagnostic Inspections
Contact Us
or call 1-800-247-7215
Plus
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Access to Status and Faults
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Access to Reporting Tool
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GenServe Active Monitoring
-
Automatic Fault Response
-
Automated Compliance Reporting
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Proactive Storm Preparation Checks
-
Compliant Generator Exercise Program*
-
Monthly Remote Diagnostic Inspections
Contact Us
or call 1-800-247-7215
Popular
Premium
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Access to Status and Faults
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Access to Reporting Tool
-
GenServe Active Monitoring
-
Automatic Fault Response
-
Automated Compliance Reporting
-
Proactive Storm Preparation Checks
-
Compliant Generator Exercise Program*
-
Monthly Remote Diagnostic Inspections
Contact Us
or call 1-800-247-7215
In today’s competitive business environment, the significance of uninterrupted power supply cannot be overstated. Remote generator monitoring stands as a powerful tool that empowers end-users to proactively manage their generators, ensuring reliability, compliance, and peace of mind.
GenServe’s Differentiation
| Independent | OEM Distributor | GenServe | |
| 24/7 Monitoring |  |  |  |
| Non-Proprietary System |  | | |
| Automated and Self-Service Reporting |  | | |
| API Integration Capabilities | | | |
| Storm Preparation Program | | | |
| Lifetime Upgrade Support | | | |
| Cost Effective Solution | | | |
| Responsiveness | | | |
| Full Emergency Power System Maintenance | | | |
| Maintenance and Repair Focused | | | |
| Customizable National Accounts Program | | | |
| Nationwide Coverage | | | |
| Multi-Vendor Repair Capability | | | |
